Frequently Asked Questions
Everything you need to know about our handcrafted treats.
How do you handle shipping during warm weather?
To prevent melting, we use insulated packaging and ice packs for orders traveling to warm climates. We may also hold shipments over the weekend to ensure your chocolate doesn't sit in a hot delivery truck.
Are your candies made fresh in-house?
Yes! Every piece of candy and chocolate is handcrafted in small batches right in our shop to ensure the highest quality and freshness.
Do you offer vegan or dairy-free options?
We offer a selection of dark chocolates and hard candies that are naturally dairy-free. Please check the 'Vegan Friendly' section of our website for specific product listings.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a replacement or refund.
Do you ship internationally?
Currently, we ship to the United States and Canada. Shipping rates and delivery times vary based on the destination and the weight of the package.
How should I store my chocolates once they arrive?
We recommend storing your chocolates in a cool, dry place between 65-70°F. Avoid refrigeration if possible, as it can cause 'bloom' or condensation that affects the texture.